The Wool Inn uses Australia Post for our shipping. Shipping costs are estimated at the checkout based on the weight of the items puchased, as well as your shipping address.
Please note that The Wool Inn is not responsible for lost or damaged packages. Australia Post shipments include limited compensation at their discretion. You can insure your package but it will need to be manually calculated using the Australia Post website and added to the cost of your order prior to payment and shipping.
We aim to ship all orders within 24 hours of receiving payment. If any products are out of stock, we will contact you to discuss alternatives. We will email you when your order has been shipped. If you do not receive your order within 7 days of being shipped, or 21 days for our overseas customers, please contact us promptly.
At store management discretion, The Wool Inn will only accept returns for store credit provided the goods are still sealed in the original packaging, undamaged*, have not been used**, were not purchased while on sale and are still fit for resale. The value of the return will exclude the shipping costs of returning the products.
If our products are delivered in a damaged state, you should keep the packaging to help substantiate any claim you may have against the carrier.
* skeins and balls of wool that smell of moth balls, smoke or other contaminants are damaged. They cannot be returned in that condition.
** excludes patterns, books, needles and goods that are not in packaging sealed by the manufacturer. They cannot be returned.