Question 2/4 in Returns FAQs
The Wool Inn operates in New South Wales, Australia and as such is under not obligation to provide a refund if you simply change your mind or you later discover that you picked the wrong colour or the item doesn't fit.
At the discretion of store management, we only accept returns for store credit provided the goods are still sealed in the original packaging, undamaged*, have not been used**, were not purchased while on sale and are still fit for resale. The value of the return will exclude the shipping costs of returning the products.
* skeins and balls of wool that smell of moth balls, smoke or other contaminants are damaged. They cannot be returned in that condition.
** excludes patterns, books, needles and goods that are not in packaging sealed by the manufacturer. They cannot be returned.
Please contact us prior to returning any products.