Question 4/4 in Shipping Methods FAQs
The Wool Inn uses Australia Post for our shipping. You can also organise your own courier to pickup from us after we have received payment for the goods.
Postage costs are estimated at the checkout based on the weight of the items puchased, as well as your shipping address.
Please note that The Wool Inn is not responsible for lost or damaged packages. Australia Post shipments include limited compensation at their discretion. You can insure your package but it will need to be manually calculated using the Australia Post website and added to the cost of your order prior to payment and shipping.
We aim to ship all orders within 24 hours of receiving payment. If any products are out of stock, we will contact you to discuss alternatives. We will email you when your order has been shipped.
If you do not receive your order within 7 days of being shipped, or 21 days for our overseas customers, please contact us promptly.